Open Tickets
0
—
New Leads (7d)
0
+12% vs last week
Contacts
0
Total records
Resolution Rate
—
Closed / Total
Recent Tickets
| ID | Subject | Channel | Owner | Status |
|---|
Lead Sources
All Leads
| Name | Company | Channel | Source Detail | Status | Created |
|---|
Ticket Queue — “Which Man?”
| ID | Subject | Contact | Channel | Owner | Priority | Status | Updated |
|---|
Customer Records
| Name | Phone | Company | Owner | Tags |
|---|
1 · Call
0
2 · WhatsApp
0
3 · Email
0
4 · Enquiry
0
5 · Referral
0
Channel Performance
Every inbound contact (Call, WhatsApp, Email, Enquiry form, Referral) creates or updates a CRM record and generates a Ticket for follow-up.
Open
In Progress
Closed
🏢 NKB Man
Overall / Brand ownership
- Brand strategy & positioning
- High-value accounts
- Cross-channel campaigns
- Final escalation
0 open tickets
🛠️ Ashigan Man
Field / Specific segment
- On-site / field operations
- Segment-specific leads
- Delivery & fulfilment
- Customer success
0 open tickets
📊 CRM Man
System & data owner
- Data quality & hygiene
- Automation rules
- Reporting & analytics
- Platform configuration
0 open tickets
Assignment Rule
When a Ticket is raised, decide “Which Man?” and assign ownership for resolution & follow-up.
Routing can be automatic (by channel / product) or manual.